Ohen 3 Service

Basic service: Servicing takes 1 business day to complete. Servicing is limited on these models, the unit must still turn on and produce ozone to be serviced. A service can only rectify;

• Slow output of ozone (in some circumstances if pertaining to a leak)
• Electrical repair (in some circumstances)
• Replacement of silicone or valves

Assessment: A non-refundable fee to quote on repairs for a faulty or damaged device. If a quote is accepted, the assessment fee will be deductible from the repair or service quotation.

If the unit cannot be serviced or no longer works, Ohen Group offers a standard trade-in program on a new unit. 

Instructions:

1. Once you complete your order you will receive a service agreement form via email. Sign this and email back to us. Your device will not be collected until the form is received.  
2. Please ensure you package your Ohen® device safely. If you are having issues with any accessories, include these in your package and email support@ohengroup.com with the issue. In all other cases, we do not require the accessories for servicing and they will not be tested if the issue is not communicated.